You can now message the Certly team on WhatsApp.

A question about Certly? Send us a WhatsApp message and speak to a real person from our team.

You’ve told us you’d like to be able to message the Certly team on WhatsApp. It’s an option people have been asking for, and we’re pleased to make it available.

We’re responsive on email, and that isn’t changing. But we wanted to give you another option — one that might be more convenient when you’re on site, between jobs or getting to grips with Certly.

So you can now contact the Certly team through WhatsApp messaging.

Real people. A bit more choice.

Your message goes to a real member of the Certly team. Tell us what you need help with, and we’ll help how we can.

You might have a question about getting started, finding something in the app or using Certly with your team. You might want to share feedback or suggest an improvement. Whatever it is, send us a message.

Choose a topic. Send us a message.

On our website, tap the WhatsApp icon and choose Technical support, Question about Certly, Plans and pricing, Billing and subscriptions, or Something else.

Your chosen topic opens WhatsApp with a message to get you started. You can edit it before sending. Or use the button below to message us directly.

Send your question in a message. If it helps explain what you’re seeing, you can include a screenshot — just leave out client details or other information we don’t need.

We’ll reply as soon as we can. You’ll be talking to one of us, rather than a chatbot.

Email still works too.

If email suits you better, keep using support@certly.co.uk. WhatsApp is another way to reach us, so you can choose what works for you.

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